FREE U.S. SHIPPING · EASY RETURNS

Customer service

Shipping rates & policies

Standard ground shipping is free on orders of $50 or more, and on any single pair of shoes (up to 5 lb) regardless of order total, anywhere in the U.S. Daily shipping cutoff is 10 AM PT Monday–Friday.

How fast we ship

  • Most orders ship from our warehouse within 1–2 business days.
  • Some items ship from a partner warehouse and may add 3–5 business days to processing.
  • If an item is not in our warehouse, we may pull it from one of our Southern California stores — in that case it ships within 5–7 business days.

If your item is out of stock

If we can’t fill your order due to wear, damage, or stock shortage, you’ll have three options:

  1. Pick an equal or lower-priced item — we’ll refund the difference.
  2. Wait for the item to be restocked (not all styles can be re-ordered from the manufacturer).
  3. Cancel for a full refund — typically 3–4 business days to land back in your account.

If we don’t hear back within one week, we’ll automatically void the authorization and refund your order.

Shipping rates

  • Standard ground: free on orders of $50 or more, and free on any single pair up to 5 lb. Orders under $50 that weigh more than 5 lb ship at $19.90.
  • Expedited (2–3 business days where available): $6.90 for orders up to 1 lb, $9.90 from 1 to 5 lb.
  • Express (1 business day where available): $30.

The same rates apply to all 50 states, U.S. territories and APO/FPO addresses. Exact options and prices are shown at checkout.

Where we ship

  • United States: all 50 states, U.S. territories and APO/FPO.
  • International: not currently offered. Contact us for special requests.

Tracking and delivery

You’ll receive a tracking number by email once your order ships. If your tracking hasn’t updated after 3 business days, or if a package is marked delivered but you can’t find it, email info@feetheart.com with your order number and we’ll help locate it.

Need help?

See also: our return policy and returns center.

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