Refund policy
Refund policy
If something isn't right, we offer free 30-day returns on full-priced items.
Sign in with the email you used at checkout, open your order, and tap "Return items." Your prepaid label arrives by email. If your order doesn't show a return button, call (310) 398-7497 or email info@feetheart.com and we will send your label directly.
Full-price items (30-day return window): Return within the 30-day return window after delivery for a full refund of your order cost (original shipping excluded). We email you a prepaid return label - return shipping is on us. Items must be unworn and as-new (no scuffs on the soles), in their original packaging with all tags attached. Please don't use the shoebox as the shipping carton.
Final sale items: Sale and clearance items, and all Converse, Vans and TOMS shoes, are final sale. They can't be returned or exchanged. Converse, Vans and TOMS orders placed on or before October 5, 2026 keep the 30-day return window.
Defective or wrong item: If your order arrives damaged, defective, or incorrect, contact info@feetheart.com promptly with your order number and photos so we can review the issue.
Refunds: Once we receive and inspect your return, we refund your original payment method within 5-7 business days.
Exchanges: We don't process direct swaps - return your original order for a refund and place a new order; it's faster.
In store: Returns are accepted at either Feet World location (Culver City or Arcadia) with your receipt.
Questions? Call (310) 398-7497 or email info@feetheart.com.