Privacy policy

Last updated: May 16, 2026

Feet Heart ("we", "us", "our") operates feetheart.com and our retail stores at 6000 Sepulveda Blvd, Suite 1515, Culver City, CA 90230 and 400 S Baldwin Ave, Suite 504L, Arcadia, CA 91007. This policy explains what personal information we collect, why we collect it, and how you can control it.

Information we collect

When you shop with us we collect:

  • Name, shipping address, billing address, email, and phone number when you place an order or sign up for marketing.
  • Payment information (credit card or other) — processed and stored by our payment processor (Shopify Payments, Stripe, PayPal), never stored on our servers.
  • Order history and product preferences.
  • Device and browsing information through cookies and analytics tools (IP address, browser type, pages viewed, referring URL, time on site).

When you visit our retail stores we may collect your name, email, and phone number if you sign up for our mailing list, request a fit consultation, or place a special order.

How we use your information

  • Process and fulfill orders, including shipping, billing, and customer service.
  • Communicate with you about your order, returns, and product questions.
  • Send marketing emails about new arrivals, sales, and store events — only if you opt in. You can unsubscribe anytime from the link at the bottom of any email.
  • Improve our website, product selection, and customer service.
  • Detect and prevent fraud.
  • Comply with legal obligations.

Cookies and tracking

Our site uses cookies and similar technologies for:

  • Shopping cart and checkout functionality (required).
  • Analytics (Google Analytics, Shopify analytics) to understand site usage.
  • Marketing (Google Ads, Meta Pixel) to show relevant ads.

You can control cookies through your browser settings. Disabling required cookies will break checkout.

Sharing your information

We share your information only with:

  • Shipping carriers (UPS, USPS, FedEx) to deliver your order.
  • Payment processors (Shopify Payments, Stripe, PayPal) to process payment.
  • Service providers we use to run our business (email platform, analytics, customer service tools), under contracts that require them to protect your data.
  • Law enforcement, when required by valid legal process.

We do not sell your personal information.

Your rights

Depending on where you live, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request correction or deletion of your personal information.
  • Opt out of marketing emails.
  • Opt out of the "sale" or "sharing" of personal information (California residents under the CCPA / CPRA).

To exercise any of these rights, email us at privacy@feetheart.com or call (310) 398-7497.

Data security

We protect your information with industry-standard encryption (TLS/SSL), secure payment processing through PCI-compliant partners, and access controls limiting who on our team can see your data. No system is 100% secure, but we take reasonable steps to protect it.

Children

Our site and stores are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Changes to this policy

We may update this policy. We will post the updated version here with a new "Last updated" date. Material changes will be communicated through a banner on our site or email.

Contact

Email: privacy@feetheart.com
Phone: (310) 398-7497
Mail: Feet Heart, 6000 Sepulveda Blvd, Suite 1515, Culver City, CA 90230